FAQs

Helpful answers about personalization, production, shipping and support.

Welcome to GR Custom Gift! Below you'll find answers to our most frequently asked questions about ordering, shipping, personalization, and our policies.

Helpful answers

Before you personalize

How does personalization work?

Select a product, choose its available variant and complete the personalization fields shown on the product page.

Can I personalize in Spanish?

Eligible products offer English, Spanish or bilingual wording.

Can I upload a photograph or recipe?

Products that require an image include a secure upload field on the product page. Use the clearest original file available.

How long does production take?

Refer to the current timeline on the product page. Production time is separate from shipping time.

Can I change an order after checkout?

Contact support promptly. Changes are not guaranteed once a personalized order enters production.

Can personalized products be returned?

Refer to the current return policy for personalized products, damage and production errors.