Terms and Conditions

Effective Date: 08/01/2025

Welcome to GR Custom Gift. By accessing or using our website and purchasing products from us, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General

This website is operated by GR Custom Gift. Throughout the site, the terms “we”, “us”, and “our” refer to GR Custom Gift. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions, including those additional terms and policies referenced herein.

We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. It is your responsibility to check this page periodically for changes. Your continued use of the website following any updates constitutes acceptance of those changes.

2. Products and Personalization

All products offered on our website are custom-made based on customer selections and personalization. By placing an order, you confirm that all information submitted (such as names, dates, designs) is accurate and final. We do not accept returns or offer refunds for personalized items unless there is a defect or error on our part.

Colors and placement of designs may vary slightly due to screen settings and production limitations.

3. Orders and Payment

Orders are only confirmed once full payment has been received. We reserve the right to refuse or cancel any order for reasons including product unavailability, suspected fraud, or violation of these terms.

All prices are listed in USD unless otherwise stated. We accept major credit cards and other secure payment methods listed on our checkout page.

4. Shipping and Delivery

We aim to process and ship all orders within the timeframe indicated on the product pages. Delivery times may vary depending on your location and chosen shipping method.

We are not responsible for delays caused by the shipping carrier, customs, or incorrect shipping information provided by the customer.

5. Returns and Exchanges

Due to the personalized nature of our products, we do not accept returns or exchanges. If your item arrives damaged or with an error made by us, please contact us within 7 days of delivery with clear photos and your order number, and we will work to resolve the issue.

6. Intellectual Property

All designs, logos, images, and content on this site are the property of GR Custom Gift and are protected by intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Privacy

Your privacy is important to us. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal information.

8. Limitation of Liability

GR Custom Gift shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the amount paid by the customer for the specific product.